In your ticket escalations please be sure to include: 

1. Employee type 

2. Start Date 

3. Supervisor's Name 

4. Supervisor's Email 

5. Any changed info.

We've located your account but see that it is currently inactive. Please allow me just a moment to open a ticket so that we can work with the Administrators to have it reactivated. For the request, could you please provide the below information?

1. Employee type 
2. Start Date 
3. Supervisor's Name 
4. Supervisor's Email 
5. Any information you recently had changed (name, email address, etc.)