Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 5

• SSO
• Non SSO
• New Employee | Cannot Log In with SSO
• Access for FSD Training Outside of CLC
• How Do I Log Out?

Account Related 14

• How Do I Register for an Account?
• Account Information Incorrect
• Account Information | Incorrect Supervisor
• No Account | Employee
• No Account | Contractors, Interns, and/or Affiliates

View all 14

Basic Support 3

• I Am an Admin and Need Help
• I Need More Support Outside of End-User Support
• Job Aids

Training Related 11

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

View all 11

Specific Training 10

• Cyber Awareness Challenge (2026) CSAT
• Weather Watching Training - Certificate
• NOAA IT Security Awareness Course
• NOAA Safe Driving Training
• DOC Customized Purchase Card Training Update FY2026

View all 10

Supervisor/Manager 3

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Processing Training Approval Requests

Ticket Processing 5

• Account Related
• Course Related
• Ticket Escalation Process | Update After Escalation
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 22

• 2019-2020 No Fear Act
• DOC WebTA 4.2 Course
• Domestic Violence, Sexual Assault, and Stalking in the Workplace
• Workplace Violence SASH Federal Employee Progress Issue
• Active Shooter - Contractor

View all 22